Refund policy
Refund & Return Policy
At Third Form, your satisfaction matters. If something isn't right with your order, we're here to make it right.
Return Eligibility
We accept returns on unopened, unused items in their original packaging within 30 days of delivery. Due to the nature of skincare and personal care products, we are unable to accept returns on opened or used items unless the product arrived defective or damaged.
Non-Returnable Items
The following items are not eligible for return:
- Opened or used skincare products
- Items not in their original condition or packaging
- Items returned more than 30 days after delivery
- Gift cards
- Items marked as final sale at the time of purchase
Damaged or Defective Items
If your item arrived damaged or defective, please contact us at contact@thirdformskincare.com within 7 days of delivery with a photo of the issue. We will send a replacement or issue a full refund — no need to return the item.
How to Start a Return
Email us at contact@thirdformskincare.com with your order number and reason for return. Once approved, we will send return instructions. Items sent back without prior approval will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error with your order. Original shipping charges are non-refundable.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection. If approved, your refund will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or card issuer to post the credit.
Exchanges
We only exchange items if they are defective or damaged. To request an exchange on a defective item, contact us at contact@thirdformskincare.com.
Questions? Contact us at contact@thirdformskincare.com