Contact information
Contact Us
We'd love to hear from you. Whether you have a question about your order, a product, or just need some guidance on your routine — we're here to help.
Get in Touch
Email: contact@thirdformskincare.com
We aim to respond to all inquiries within 1–2 business days, Monday through Friday. Emails received over the weekend or on public holidays will be responded to on the next business day.
Before You Reach Out
You may find a quick answer in one of our policy pages:
- Shipping Policy — processing times, delivery estimates, and tracking
- Refund & Return Policy — how to start a return or report a damaged item
- Privacy Policy — how we handle your personal information
- Terms of Service — the terms governing use of our site
Response Time
We do our best to respond to every message promptly. During high volume periods such as product launches or holidays, response times may be slightly longer. We appreciate your patience and will always get back to you.
contact@thirdformskincare.com thirdformskincare.com